WorkReviewsAbout

I'm Oleg, hello!👋

I'm a product designer who turns complex problems into data-driven product solutions. Currently at inDrive

My work

Web

Web app for 1,000+ support employees

Cut support costs by x2 , boosted Customer Satisfaction by 24%, and resolution rate by 16% with a custom support platform

View case

Web

Quick templates feature

How we reduced Average Request Handling Time by 17% by implementing quick responses templates in our internal support platform

View case

Mobile

Order history screen

How we explored ways to optimize Average Request Handling Time metric and user errors while contacting support

View case

Mobile

Feedback widget within support chat

Increased Customer Satisfaction metric by 7% and ratings x5 with a simple widget

View case

Web

Web app for 1,000+ support employees

How we migrated our support to a custom platform — and cut costs by 2x, boosted Customer Satisfaction by 24%, and resolution rate by 16%

Web

Quick templates feature

We could decrease Average Request Handling Time by 17% by implementing quick response templates in our internal support platform

Mobile

Order history screen

How we explored ways to optimize Average Request Handling Time metric and user errors while contacting support

Mobile

Feedback widget within support chat

Increased Customer Satisfaction metric by 7% and ratings x5 with a simple widget

Reviews from colleagues

Evgeny Perelman

Product Manager

"He is a talented professional, who brings great design solutions and deeply understands nuances of user interfaces" Read Full

Andrey Konkin

Senior Frontend Engineer

"Oleg is a true professional in his field... worked through to the smallest details and was always open to suggestions for improving features and products" Read Full

Polina Gladkova

Senior Product Designer

"Oleg is an outstanding product designer adept at both web and mobile platforms... demonstrates exceptional communication skills, adaptability, and a welcoming attitude towards feedback" Read Full

Iaroslav Motailov

Senior Product Designer

"Oleg's unique experience allows him to see the solution for the design problems from a unique angle... he approaches it thoroughly" Read Full

About me

My name is Oleg, i am a digital product designer, worked with B2B and B2C products for web and mobile applications for millions of users. Specializes in designing web solutions with complex business logic. Currently, I work at inDrive (the second most downloaded mobility app)

I solve business and user problems by focusing on metrics and data. It’s important to me that design generates revenue for the business while being user-friendly

3+
Years in Product Deisgn

Web-apps expert

My tech stack

Based in Europe

Mobile

Feedback widget within support chat

Boosted Customer Satisfaction by 7% and increased feedback by 5x with a simple widget

Web

Chat evaluation feature

How we could increase the speed of reviewing support agent's chats by 2 times and improved Customer Satisfaction by 5%